Q1. Are you a manufacturer or a trading company?

A: We are the manufacturer, specializing in material testing instruments for industries such as packaging, medical devices, pharmaceuticals, cosmetics, food, beverages, and adhesives. Our headquarters are located in Jinan City, Shandong, China.

Q2. Where can I purchase your material testers?

A: We directly export our testers from China. Additionally, for certain regions, we have local representatives who handle sales and provide support.

Q3. How is the installation process handled?

A: We generally deliver the testers as whole units, and the operation manual provides detailed instructions for installation. Moreover, we offer free online installation and commissioning support.

Q4. Do you provide after-sales service?

A: Yes, as a manufacturer, we can readily identify and guide users to solve any issues. Upon receiving an after-sale report, we respond within one working day and provide solutions within the next 8 hours.

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