Customization Policy:

At Cell Instruments Co., Ltd., we recognize the distinct and evolving needs of our diverse clientele spanning various industries. Our commitment is to offer personalized solutions through a comprehensive customization policy, ensuring that our material test equipment meets your specific and unique requirements. Whether your focus lies in packaging, food, pharmaceuticals, medical, beverages, adhesiveness, electronics, or any other industry, our goal is to provide you with cutting-edge material testing solutions tailored to your exact specifications.

Customization Process:

1. Initial Consultation:

– Discussion and Ideation: Engage with our experts to exchange ideas about the test method, standards, and specific requirements.

– Material Assessment: Assess material type, nature, and specifications to determine if a modification of our existing Tester|、Plastics Testing factorys can meet your testing needs.

2. Sample Reception and Modification:

– Evaluation: Upon confirmation that a modification to the current tester is feasible, we receive samples from customers.

– Technical Modification: Our dedicated technical team, comprising hardware and software engineers, carefully modifies the existing tester based on the discussed technical details.

*OR*

– New Tester Design: If a minor modification cannot meet the test requirements, our technical team designs a new tester and corresponding program, ensuring a comprehensive solution.

3. Performance Testing:

– Quality Assurance: Once the modified or new tester is ready, we conduct thorough testing on samples to ensure optimal performance.

4. Test Verification and Interaction:

– Test Video Sharing: We provide a detailed test video showcasing the modified or newly designed tester in action.

– Live Test Invitation: Alternatively, customers are invited to our facility to witness the live test, offering a firsthand experience of the equipment’s capabilities.

5. Confirmation and Dispatch:

– Customer Approval: After reviewing the test results and experiencing the equipment’s performance, customers confirm their satisfaction.

– Finalization: Upon confirmation, we proceed with dispatching the customized tester for a happy delivery experience.

Advantages in Customization

1. Extensive Industry Experience:

– Expertise Across Industries: With a long-standing presence, we bring a wealth of experience across diverse industries, including packaging, food, pharmaceuticals, medical, beverages, adhesiveness, electronics, and more.

– In-Depth Industry Understanding: Our professionals possess in-depth knowledge of industry-specific challenges and requirements.

2. Wide Range of Products:

– Comprehensive Product Portfolio: We offer a diverse range of material test equipment to cater to various testing needs within different industries.

– Versatility in Solutions: Our wide product range ensures that we can provide solutions for an extensive array of testing applications.

3. Automation Expertise:

– Automation Integration: Leverage our proficiency in automation to streamline testing processes and enhance efficiency.

– Tailored Automation Solutions: Our experience allows us to customize automated solutions to meet specific industry demands.

4. Fast Response and Turnaround:

– Agile and Responsive Team: Our dedicated team ensures a quick response to inquiries, ensuring a seamless and prompt customization process.

– Efficient Turnaround: Benefit from our commitment to delivering customized solutions within a reasonable timeframe.

5. Affordability:

– Cost-Effective Solutions: We prioritize providing affordable customization options without compromising on quality.

– Value for Investment: Our cost-effective solutions offer excellent value, ensuring a positive return on your investment.

6. Understanding of Test Standards:

– Compliance with International Standards: We are well-versed in international testing standards such as ASTM, ISO, GT, YBB, JIS, DIN, IEC, and more.

– Precision in Testing: Our adherence to these standards ensures the accuracy and reliability of our customized testing solutions.

7. Good Language Skills:

– Effective Communication: Our team possesses strong language skills, facilitating clear and effective communication throughout the customization process.

After-Sales Service Policy

At Cell Instruments Co., Ltd., we are committed to providing exceptional after-sales service to ensure the satisfaction and success of our valued customers. Our After-Sales Service Policy outlines the principles and procedures that guide our commitment to supporting you throughout the product lifecycle.

1. Warranty Coverage:

– All Cell Instruments products come with a standard warranty period, typically one year. This warranty covers manufacturing defects and ensures the proper functioning of the equipment during the specified period.

2. Warranty Claims:

– In the event of a warranty claim, customers are required to provide proof of purchase and a detailed description of the issue.

– Our technical support team will assess the claim and determine whether the issue falls under warranty coverage.

– If covered, we will repair or replace the defective parts or equipment promptly.

3. Technical Support:

– Our dedicated technical support team is available to assist with any queries or issues you may encounter.

– Customers can contact our technical support through info@celtec.cn during business hours.

4. Maintenance and Calibration Services:

– We recommend regular maintenance to ensure optimal performance. Customers can schedule maintenance services with our team.

– Calibration services are available to maintain the accuracy of testing equipment.

5. Spare Parts Availability:

– We maintain an inventory of spare parts to facilitate quick replacements and minimize downtime.

– Customers can purchase genuine spare parts directly from us to ensure compatibility and performance.

6. Customer Training:

– Online training sessions are always available for our customers to maximize their proficiency in using our equipment.

– Training can be conducted onsite (Cost is to be discussed.) or remotely based on customer preferences.

7. Customer Feedback:

– We value customer feedback as it helps us improve our products and services. Customers are encouraged to provide feedback through our contact form of by email info@celtec.cn .

8. Contact Information:

For after-sales service inquiries, please contact our Customer Support Team at info@celtec.cn or +86 18560013985.

FAQ

Q: What is the typical delivery time for Cell Instruments products?

A: Delivery times vary depending on the product and customization requirements. Standard products are typically shipped within 5 business days or less.

Q: Can I expedite the delivery of my order?

A: Yes, expedited shipping options are available. Please contact our sales team to discuss your specific requirements and delivery timelines.

Q: What payment methods do you accept?

A: We normally accept payments through bank transfer.

Q: Are there any additional fees for using certain payment methods?

A: Our standard payment methods do not incur additional fees. However, bank transfers may be subject to bank charges.

Q: How are products packaged for shipping?

A: Our products are securely packaged to ensure safe transit. We use anti-shock packaging materials and plywood cartons, or board cartons to protect the equipment during shipping.

Q: Do you provide tracking information for shipped orders?

A: Yes, once your order is dispatched, you will receive an email with tracking information to monitor the shipment status.

Q: What are the available shipping methods?

A: The choice of shipment method can vary depending on the urgency of delivery, budget constraints, and the size and weight of the goods. We always work closely with logistics experts to optimize the shipping for our valued customers.

The frequent used shipping methods are:

1. Courier Services (e.g., DHL, FedEx, UPS, SF Express):

Description: Private courier companies offering door-to-door services.

Delivery Time: Quick transit times, similar to express shipping.

Suitable For: Small to medium-sized packages (GW less than 60kg) with a focus on reliability and speed.

2. Air Freight:

Description: Transport by air for faster delivery compared to sea freight.

Delivery Time: Faster than sea freight but normally slower than express shipping.

Suitable For: Time-sensitive shipments with a moderate budget and weight. (GW more than 45kg).

3. Sea Freight:

Description: Cost-effective for large and heavy shipments.

Delivery Time: Longer transit times compared to air freight.

Suitable For: Large shipments with a focus on cost savings and a flexible delivery timeline.

4. Rail Freight:

Description: Land transportation by rail, often used for intercontinental shipping, to Central Asia or European customers.

Delivery Time: Generally faster than sea freight but slower than air freight.

Suitable For: Large shipments with destinations accessible by rail.

5. Intermodal Transportation:

Description: A combination of multiple transportation modes (e.g., sea and rail, truck and air).

Delivery Time: Variable, depending on the combination of modes chosen.

Suitable For: Complex logistics scenarios with a mix of transportation needs.