FAQ - Material Test Equipment

Q： Are you a manufacturer or a trading company?

A: We are the manufacturer, specializing in material testing instruments for industries such as packaging, medical devices, pharmaceuticals, cosmetics, food, beverages, and adhesives. Our headquarters are located in Jinan City, Shandong, China.

Q： Where can I purchase your material testers?

A: We directly export our testers from China. Additionally, for certain regions, we have local representatives who handle sales and provide support.

Q： How is the installation process handled?

A: We generally deliver the testers as whole units, and the operation manual provides detailed instructions for installation. Moreover, we offer free online installation and commissioning support.

Q： Do you provide after-sales service?

A: Yes, as a manufacturer, we can readily identify and guide users to solve any issues. Upon receiving an after-sale report, we respond within one working day and provide solutions within the next 8 hours.

Q： What is the warranty period for your products?

A: Our warranty covers 12 months for manufacturing defects. Additionally, we offer lifelong technical support free of charge.

Q： What is the expected delivery time?

A: For standard models, the delivery time is 1-5 working days. Customized models typically require about 10-20 working days for delivery.

Q： Can I get a demonstration or trial of your material testers before purchasing?

A: Yes, for standard units, we offer demonstrations and trials for interested customers. Please contact our sales team to schedule a session.

Q： Are spare parts readily available for your material testers?

A: Yes, we maintain a stock of commonly needed spare parts. In case of replacement or additional parts, our customer support team can assist you.

Q： Do you provide training for operating your material testers?

A: Absolutely. We offer comprehensive training sessions either at our facility or through online platforms to ensure users are proficient in operating our equipment.

Q： Can your material testers be customized to meet specific industry requirements?

A: Yes, we offer customization options to tailor our testers to specific industry needs. Contact our sales team to discuss your requirements.

Q： Is international shipping available for your products?

A: Yes, we provide international shipping for our material testers. Our logistics team ensures secure and timely delivery to customers worldwide through the optimum ways.

Q： How do I contact your customer support team for assistance?

A: You can reach our customer support team through our hotline, email, or by submitting a message on our website. We are committed to prompt and efficient customer service.

Q： Are your material testers compliant with industry standards and regulations?

A: Yes, our material testers are designed and manufactured to comply with relevant industry standards and regulations. We prioritize quality and adherence to guidelines.